| Businesses can save money by outsourcing their | | | | your office, home, even to your cell phone. Your |
| need for a receptionist to a call center. With a | | | | new "virtual" employee will take your messages, |
| virtual receptionist service, a business only pays | | | | transfer to your voicemail, and provide the |
| for the actual operator time as opposed to paying | | | | highest level of CSR. |
| a full time receptionist for hours worked plus any | | | | With many virtual office services, you only pay |
| down time involved in the job. Savings are also | | | | for the time your phone calls are being handled |
| passed to businesses by eliminating payroll taxes, | | | | without having to pay the extra expenses for a |
| computer equipment costs, unemployment, and | | | | full time employee. This type of services lets you |
| productivity time wasted during hiring and | | | | eliminate the headaches of having an employee |
| employee evaluation. | | | | including turnover, payroll taxes, benefits and |
| In your office, the receptionist is on the front lines | | | | absenteeism. You don't have to worry about |
| for your business or practice. Your receptionist will | | | | lunch breaks, employee relations and meeting the |
| handle calls, route them, screen and point your | | | | high cost of payroll and employee related lawsuits. |
| calls where they need to go. In many cases, the | | | | Answering your phone is a critical component in |
| receptionist leaves the first impression of your | | | | the success of any business. Making sure your |
| company and is a constant representative of | | | | phone is answered and answered professionally is |
| your company. It is important the impression you | | | | critical. When you look for a virtual receptionist, |
| set is a lasting one. Every call is potentially the | | | | make sure they understand this and they take |
| most important call your company will ever get. If | | | | their job very seriously. They should know that |
| your receptionist can’t answer your calls or | | | | missed calls often result in lost opportunities and |
| if you don't have a receptionist and are using | | | | lost revenue. Since there are so many companies |
| voicemail to answer the calls you can't get, you | | | | that offer this type of service, make sure they |
| need a virtual receptionist. | | | | understand how vital of a role they will be playing |
| In today's world with telephony technology, your | | | | in your business. |
| receptionist no longer needs to be sitting at a | | | | When choosing a virtual receptionist, make sure |
| desk in the front of your office. In fact your | | | | they fit your needs. If you require calls to be |
| receptionist does not even need to be an | | | | transferred to your cell phone, office phone, or |
| employee. A virtual receptionist is the way to | | | | wherever you are, make sure they are able to |
| reduce overhead, increase efficiency and improve | | | | do that and be aware of the costs. Some |
| your image. The virtual receptionist is the most | | | | services will charge extra for this service (which is |
| important component in today's virtual office. | | | | called call patching), others include it in services. |
| Today, many answering services offer your | | | | You want to make the most of every telephone |
| company every benefit of having a personal, | | | | call. A live voice is always more professional than |
| virtual receptionist. By definition, these are | | | | voicemail and is very cost effective. A virtual |
| employees of the call center that will answer your | | | | receptionist will allow your staff to focus on their |
| telephone with your custom greeting and follow | | | | jobs instead of just handling your phone calls and |
| your instructions. Many times they can screen, | | | | can be the greatest decision that any business |
| announce, and transfer your calls anywhere, to | | | | can make. |