| Having a virtual receptionist in your office relies on | | | | boring repetitious and eat into their time. |
| proven technology that allows your staff to be | | | | A virtual receptionist can do this work for you |
| more efficient and focus on the things that | | | | and free up your staff for more important duties. |
| require the most attention. | | | | One of the big benefits though is that your virtual |
| Ask Yourself | | | | helper can do the reminders in whatever media |
| Does your phone ever ring and your receptionist | | | | that is the best way to contact your client. It can |
| or nurse has to drop what they are doing to rush | | | | use the telephone, cell phone, e-mail or text |
| to the phone? Or worse, does the phone go to | | | | message. Even if you have your staff making |
| voice mail? | | | | reminder calls, that is what they are doing, calling |
| A virtual receptionist is a back-up for your | | | | number after number and likely talking to voice |
| receptionist. They can take appointments, cancel | | | | mail after voice mail. |
| or reschedule appointments and make reminder | | | | The cost of one no show will pay for your virtual |
| calls to your patients just like your normal | | | | receptionist. |
| receptionist. The difference is a virtual one can do | | | | Client Convenience. |
| this 24 hours a day, seven days a week. | | | | When one of your clients sets an appointment |
| Whether the call comes in during normal business | | | | they have a need or problem that only you can |
| hours or late at night. They can even set | | | | satisfy for them. They are probably even more |
| appointments over the Internet. | | | | upset and frustrated than you are when they |
| No Shows | | | | forget their appointment. Having your virtual |
| Do you ever have people that have set an | | | | receptionist there 24 hours a day, seven days a |
| appointment and forget to come to your office? | | | | week to set appointments and then remind your |
| These no shows are expensive, both in terms of | | | | client about the appointment so they don't miss it |
| lost revenue and lost time. Plus your patient had a | | | | is a tremendous service that your clients will |
| very good reason for making the appointment in | | | | appreciate. |
| the first place. They didn't set the appointment so | | | | Bottom Line |
| they could come in and chat about the weather. | | | | Make your office work smoother, cut down on |
| To avoid no shows many offices have their staff | | | | no shows and allow your clients to make or |
| make calls trying to remind their patients about | | | | change appointments any time of the day or |
| their appointments. But generally this duty is way | | | | night whether your office is open or not. It's time |
| at the bottom of the list of things to do for your | | | | for you to see what a virtual receptionist can do |
| staff. And they don't like doing the calls. They are | | | | for you. |