Expanding Your Staff - Without More Employees?

I reached a point in my law practice a number ofpersonally. It is a routine task that my VA takes
years ago where I was stuck. Like, La Brea Tarcare of, and on completion, sends me a copy that
Pits stuck. I had reached my fullest capacity - byI synchronize with my existing database. An
myself -- of serving clients, handling the billing, andupdated database without any interference from
going out to get more clients to start the cycle allme!
over again. The biggest part bogging me downNext, list those tasks that you are loath to do.
was the administration of it all: sending out bills,Many of us dislike handling accounts payable and
retainer agreements, entering business cardreceivable. Now, your VA may not have the right
information... none of which contributed to my topexperience to handle these functions, but she can
line (income!). I needed someone to take thecertainly do the legwork to find a suitable
administrative and basic-level marketing tasks offbookkeeper.
my plate and free up my time. But my fearsHow to Build a Partnership with a VA?
echoed that common plaintive cry ofThe process of finding a building a solid partnership
entrepreneurs who are burning out doingwith a VA is not different from that for a regular
everything themselves: "I can't afford it." Theemployee. Here are some questions you may
cost of employee taxes, benefits, and otherwant to ask:
perks -- not to mention the base salary and the- What are the skills, background, and experience
costs of adding additional office space andyou want the VA to have?
equipment - was enough to make me choke.- How long has the VA been in business, and how
So what did I do? I reconfigured my business,much training does she (VAs are usually women)
found some ways to work a little morehave in the business world? What kind of
efficiently, automated a few more procedures.administrative skills does she possess?
Yet I soon find myself banging my head against- Does she exhibit professionalism? Are her cover
the same capacity ceiling. I faced burnout. Visionsletter and resume well written, or are they filled
of the Peace Corps in Outer Mongolia danced inwith bad grammar or slang? If there is a website,
my head.after reviewing it, do you feel more confident
I wised up the second time around. I was alreadyabout the VA and her abilities?
outsourcing some of my work such as developing- How much time are you willing to give to the
my website, tech support, and accounting andpartnership to let it settle down?
bookkeeping tasks to consultants. Why not seek- Does your VA have a written agreement with
virtual assistants to handle my administrative andher clients? Will she agree in writing to keep your
marketing jobs?information confidential?
Administrative Help Without the Employment- Does she have a "contingency plan" - that is,
Taxesbackup help in the event that she runs into a
Like other consultants, virtual assistants (VAs) areproblem, family emergency, etc.?
generally considered independent contractors.Once you have prepared your list of
"Assisting" is their business. Among other factorsrequirements, consider posting the opening to and
that the IRS looks at to ensure that someonesimilar sites. Scrutinize cover letters from all
really is an independent contractor (and not anapplicants, and be prepared to speak to them on
employee in disguise), VAs set their own hours,the phone to get more information on their
provide their own office space and equipment,background, and how they carry out their
negotiate their own rates, and perform similarbusiness. I cannot begin to count the ways my
services for other clients. This lack of completeVA has been of great help to me. Not only is she
control over VAs and their work environment -managing the old, routine tasks, she steps in to
coupled with their paying their own employmenthandle new jobs which I delegate to her as my
taxes -- lends to their being consideredbusiness grows. By doing so, I am freed to be
independent contractors.where I need to be to grow the business, which
What Can a VA Do Best?is to be at the frontline. Where would you rather
Make a list of all those tasks that do not requirebe ' lost in the back office, or right at the
your individual attention. For example, building aforefront as the face of your business? Which is
database of contacts from all my networkingbest for your company?
events is not a job that requires me to attend to