| > | | | | As a result of lost business after hours in this 24 |
| | | | 7 market we find ourselves in, many are turning |
| Many companies are considering using a live virtual | | | | to the option of a live virtual receptionist. Having |
| receptionist for after hour call coverage since | | | | a real person answer each call no matter what |
| it’s become quite clear that phone mazes | | | | the hour is proving to be a smart move for |
| and endless voice mailboxes can create unhappy | | | | companies that rely on excellent customer service |
| clients. When deciding upon an after hours phone | | | | and rapid information distribution to keep them |
| answering system, many companies are turning | | | | ahead of their competition. In addition, most |
| to a live virtual receptionist instead. Their | | | | phone systems represent capital expenditures |
| client’s frustration at the phone mazes | | | | that are a difficult investment in this volatile |
| that end in voice mail has resulted in a surge of | | | | economy. A long term contract for a system |
| requests for a live person to answer the phone | | | | that frustrates clients can be a difficult decision to |
| after a business is closed. Not only is a virtual | | | | explain to a board of directors. |
| receptionist a better choice from a customer | | | | Another advantage to an live receptionist is the |
| service point of view, but there can also be some | | | | flexibility. If there’s a change in the |
| savings when compared to an expensive phone | | | | company information or a shift in product |
| system. | | | | branding, all that is needed is a memo to the |
| With the advent of the internet and 24/7 access | | | | receptionist company. No re-recording of |
| to information, businesses that don’t have | | | | message data or calling in the phone tech (and |
| a round the clock presence can find themselves | | | | then paying the hourly wage as they make the |
| falling behind their competition. As a result, many | | | | change). From holiday messages to special sales |
| companies have turned to labyrinthine phone | | | | or announcements, a change in the information |
| systems that route callers throughout the | | | | you present to your clients or the image of your |
| company directory in a hopeless search for | | | | company is simple to implement with a live virtual |
| information. Something as simple as getting a | | | | receptionist. From the bottom line to the front |
| fax number for a particular person can become a | | | | line of customer service, a live receptionist is a |
| frustrating series of pressed buttons that ends in | | | | great way to keep your business ahead of the |
| a voice mailbox message that may or may not | | | | game in today’s market. |
| be for the correct person. | | | | |