| Because of our automated culture, many people | | | | service representative: Understand that your |
| find themselves frustrated when dealing with an | | | | attorney's firm has hired the attorney answering |
| office answering service. However, it's simply a | | | | service representatives and they serve an |
| fact of doing business and particularly when you | | | | important purpose. If you are upset about having |
| have to do so after hours, which many clients of | | | | to deal with the live telephone answering service |
| attorneys find themselves doing often. If this is | | | | receptionist, then let your attorney know at your |
| the case and you have to deal with an attorney | | | | next meeting. In some instances, an attorney will |
| answering service, here are some tips on how to | | | | give out an alternative number to certain clients; |
| get exactly what you need:o Be firm about what | | | | however, the virtual answering service serves the |
| you need: If you need a call back from your | | | | purpose of filtering through the urgent calls and |
| lawyer --- or a lawyer with the firm you've | | | | those that can wait until the next business day. |
| retained --- and it's a matter of urgency, be firm | | | | Therefore, in that vein, dealing with an answering |
| about that when speaking with the virtual | | | | message service receptionist can actually ensure |
| answering service receptionist. Let them know | | | | that if it's that important, someone will call you |
| that the matter is important and that you need | | | | back almost immediately. So don't take your |
| to be called back as soon as possible.o Be as | | | | anger or frustration out on the live answering |
| specific as possible with the office answering | | | | service receptionist; they are simply there to try |
| service: Give as much information as you can to | | | | to help you deliver your message through the |
| the live answering service receptionist. Be clear | | | | proper channels. |
| about exactly what you need from your attorney | | | | Following these tips will help you get what you |
| and the time frame in which you need a return | | | | need from the virtual answering service and |
| call from someone affiliated with the firm. The | | | | thereby your attorney. Keep in mind that the firm |
| more information the live telephone answering | | | | you work with hired a live telephone answering |
| service receptionist is able to include within your | | | | service for a reason and you should be aware of |
| message, the more likely it is that you will receive | | | | their abilities and limitations via discussion with your |
| a return call from your lawyer.o Don't take your | | | | attorney before you find yourself in an |
| frustration out on the live telephone answering | | | | after-hours crisis. |