| | | | | reps have the tools and intelligence they need to |
| Most of us are not aware that applications like | | | | close more deals. |
| CRM (customer relation management) and ERP | | | | 4. Enhanced Communication |
| (Enterprise Resource Planning) automate and | | | | CRM systems can help close the communication |
| makes business task and processes a lot easier | | | | loop between the sales force and sales |
| and can optimize best practices. One thing that | | | | management, as well as the support teams who |
| we need to know is that they worked separately. | | | | will service the customer after the deal is closed. |
| Integration of both programs proved to be | | | | This ability to share critical, time-sensitive |
| complex and may cost a lot of time and money | | | | information about a sale in progress (for example, |
| leading to decreased of sales effectiveness | | | | a rep may need to request approval from a |
| instead of optimizing the process for better | | | | manager before they can offer a discount to a |
| results. | | | | prospective buyer) can help make the entire |
| Life without CRM | | | | end-to-end sales cycle more efficient, and help the |
| Try to observe a company without CRM. Their | | | | sales force close deals - and earn their |
| salespeople are spending a lot of time in gathering | | | | commissions - faster. |
| correct information’s and manually inputting | | | | 5. Reduced Costs |
| data into the database. Instead of focusing on | | | | A CRM solution can reduce sales costs by |
| customer’s relationship, they need to devote | | | | increasing the accuracy and effectiveness of |
| more hours’ doing administrative jobs. | | | | related processes. For example, when the dollar |
| Customer’s information accuracy is also | | | | value and product mix of deals are forecasted |
| important. Your salesperson will be basing their | | | | more precisely, inventory costs can be |
| proper approach and strategy to push for the | | | | dramatically reduced. |
| sale and establish a harmonious relationship to the | | | | Additionally CRM can minimize order errors, saving |
| customer. These factors have direct impact to | | | | the sales force significant amounts of time by |
| your sales force productivity and effectiveness. | | | | reducing the need to re-process incorrect orders, |
| What CRM can offer | | | | and eliminating the costs associated with replacing |
| 1. Increased sales team productivity by letting the | | | | incorrect items that have been shipped to |
| sales force focus on their own task and reducing | | | | customers. |
| the burden of administrative work. | | | | By conveying the key benefits of the new CRM |
| A CRM solution can make automated pricing, | | | | system to your sales force, you can help them |
| order processing, and other administrative tasks, | | | | realize the tremendous value the solution can |
| so reps can focus their efforts on those activities | | | | provide them, and help increase adoption and |
| that directly impact revenues and profits, and | | | | usage rates. |
| spend more time working with potential | | | | Hosted CRM, also known as on-demand CRM, |
| customers. | | | | provides a simpler, faster, and more affordable |
| 2. Know the customer very well | | | | way for businesses to take advantage of the |
| CRM provide highly-interactive analytical tools that | | | | benefits of CRM. With hosted CRM, all hardware |
| empower a sales force with valuable, timely, and | | | | and software components are purchased, |
| accurate insight into buyer interests and needs. | | | | installed, tested, and maintained by a third-party |
| This allows reps to have better, more productive | | | | hosting provider at a remote site, so you |
| conversations with their prospects so they can | | | | don’t need to worry of buying hardware or |
| build stronger, more personalized relationships with | | | | software not even maintaining them. The |
| buyers - which can help shorten sales cycles, | | | | hosting service provider also stores and manages |
| increase the number of deals closed, and boost | | | | all customer-related data. Companies need |
| revenue-per-sale. | | | | nothing more than a standard Web browser to |
| 3. Better training | | | | access and utilize the CRM application and its |
| With a CRM solution, a company can identify the | | | | features. |
| activities that are most likely to result in sales | | | | To know more, visit Pegasys is a Global provider |
| success, and use that knowledge to implement | | | | of professional IT Services. We offer the best |
| and share a best practices methodology across | | | | services at a cost effective pricing resulting in |
| their entire sales force. | | | | quick Return On Investment(ROI). Our Services |
| Sales reps can gain insight into proven processes, | | | | include CRM Services, Sales Effectiveness |
| and receive step-by-step guidance throughout the | | | | Solutions, E-Commerce Solutions, Smart Assistant |
| sales cycle. So, new members of the sales force | | | | Services, Custom Software Development and |
| can get up-to-speed faster, and more seasoned | | | | much more. |