| A Normal Work Day | | | | . Planning and arranging meetings, social activities, |
| A normal work day of a business executive | | | | etc. |
| starts with managing his/her appointments for the | | | | . Reporting data - sales reports, budgets etc. |
| day, following up on previous interactions, paying | | | | . Personal and official travel management |
| bills, calling and meeting clients and prospects, | | | | . Other desktop publishing activities like letter |
| managing office finances, creating reports and | | | | writings, memos, manuals etc. |
| documenting proposal etc, and all this on his/her | | | | Outsourcing the Back Office: |
| own! This calls for serious abilities in self | | | | In order to forego the problems of hiring a back |
| management which are limited when it comes to | | | | office personal or business assistant, many small |
| continuous improvement in productivity, | | | | and large business owners are outsourcing their |
| performance and growth of the business. Due to | | | | back office management to an external person or |
| this overloaded non-core activities that they | | | | agency, who dedicate their time and resources to |
| essentially have to do, there is a lack of focus on | | | | manage the activities mentioned above. These |
| the core competency of the individual, and leaves | | | | are called Virtual Back offices which manages the |
| room for errors thus resulting in delays, | | | | day to day activities of their clients. |
| non-conformances in deliveries etc. One may get | | | | The Virtual Business Assistant: |
| help from the back office assistant, but not all | | | | A dedicate resource at these virtual back offices |
| may want to hire one. | | | | are called the Virtual Business Assistant. A virtual |
| The Back Office Activities: | | | | Business Assistant is a trained professional who |
| With reference to the above, the following are | | | | has experience in providing administrative support |
| some of the normal day's activities that usually | | | | to an entrepreneur or business. The Virtual |
| get supported by a back-office assistant. | | | | Business Assistant works as much as any office |
| . Creating and maintaining a database list for | | | | assistant. The virtual business assistant works out |
| contacts, mailing, inventory, etc. | | | | of his/her own premises and provides the service |
| . Design and periodically updating web pages | | | | from offsite via offline and online modes of |
| . Design business cards, brochures, newsletters | | | | communications. |
| etc | | | | |