| No shows are a drain on any medical office's | | | | doesn't want to come. Maybe because they are in |
| income. But why do they happen. The patient | | | | denial about a problem or maybe because they |
| who made the appointment had a problem that | | | | just don't want to take the time. |
| they needed your expertise to solve. That is why | | | | How Do You Solve These Problems? |
| they set the appointment in the first place. | | | | There is one thing that you can do to solve all |
| So why would they then miss the appointment? | | | | these various problems. Use a virtual medical |
| They Forget About The Appointment | | | | receptionist service to send reminders to the |
| It's possible that your patient just forgot. We all | | | | patient in whatever form they are most |
| live in a high pressure world that demands out | | | | comfortable with receiving. |
| time and attention. Between work, children and | | | | Most virtual receptionists will use a variety of |
| social engagements it's not surprising that we | | | | means to remind your patient about their |
| forget about an appointment. | | | | appointment. They will use the home phone, cell |
| The Problem Goes Away | | | | phone, e-mail or text messaging to make sure |
| It is also possible that the problem that they had | | | | your patient is reminded about their appointment. |
| went away. A flu they were suffering from ran | | | | Once reminded the patient can cancel if they no |
| its course or a the ache they had went away. | | | | longer need the appointment or make sure that |
| Then they forget to call and cancel the | | | | they go to it. In either case you can fill that slot |
| appointment. | | | | and avoid loosing that income. Many of these |
| Subconscious Rebellion | | | | services will even set, change or cancel |
| Another possibility is that the appointment was | | | | appointments in sync with you office staff. |
| made by someone else and the actual patient | | | | |