| When a company considers virtual receptionists | | | | Most translation companies will provide an |
| as a way to handle overflow calls and after hour | | | | interpreter for a fee, but those costs can add up |
| clients, few are aware of the many skills that a | | | | substantially over time and trying to match |
| number of them bring to the table. More than just | | | | schedules between an interpreter, you, and your |
| technically able to handle multiple calls with | | | | client can be tricky. Virtual receptionists are |
| excellent customer service, a lot of virtual | | | | available 24/7 and the range of languages |
| receptionists are fluent in two and sometimes | | | | covered is impressive. Because a business that |
| even three languages. This allows for a whole new | | | | provides receptionist services has many different |
| level of interaction with non-English speaking callers | | | | staff members to cover different shifts, the |
| and provides new opportunities to open up | | | | interpreters are available easily and with round the |
| markets that used to be out of reach. | | | | clock coverage. Trying to match time in China |
| The business world has expanded in the last few | | | | with US hours for a meeting becomes easy when |
| decades to the point where global awareness of | | | | the interpreter can be available anytime. |
| different customer bases is mandatory for any | | | | Virtual receptionists are becoming the choice of |
| company that wants to lead the pack in | | | | more and more businesses for their after hours |
| customer service and sales. Being able to interact | | | | and even regular day calls. Having professional and |
| with clients in different demographic areas is now | | | | courteous staff handle your calls rather than a |
| one of the goals being added to many market | | | | maze-like machine answering service (as well as |
| plans and for a number of companies that means | | | | the cost savings when compared to purchasing or |
| being able to communicate in a variety of | | | | leasing the equipment for a machine answering |
| languages. European companies have long been | | | | service) makes sense from a customer service |
| accustomed to having to translate calls and staff | | | | as well as a budgetary point of view. Add in the |
| multi-lingual receptionists, but here in the United | | | | ability to have round the clock access to bi-lingual |
| States it's been a challenge creating new clients | | | | call answering and translation services and virtual |
| around the world while trying to find and retain | | | | receptionists are a wise choice in today's market. |
| translation services. | | | | |