Words You Should Never Say During Cold Calls - Ever

One of the scary things about calling on"Could you" ... are the beginnings of permission
executives is that well, they are executives. Theybased, "low-level" conversations. For example:
are THE decision makers, the Big Kahunas, The"May I schedule on his calendar?"
Top Dogs!"Can you tell me when to catch him in person?"
Executives are the leaders of the pack. Much like"Would you take a message?"
in the animal kingdom, they are the "Alpha dogs.""Could you ask him if I may meet with him?"
Others pups fall into line when Alpha's growl andThe instant you utter such words the "Bull Dog",
bare their teeth.executive assistant's ears perk up as she
Respect for that Alpha's authority automaticallyrecognizes you do not belong at the executive
kicks in for many sales professionals who cold calllevel. Reeling from how quickly the executive
executives. As they try to please, to be seen asassistant refers the stunned sales professional to
worthy, and to be granted an appointment witha lower level decision maker ... the sales pro
the top decision maker.wonders, "What just happened?"
Getting a "Top Dog" appointment is an admirableAnd thinks, "I worked up the nerve to call on the
goal. A goal that quickly turns to disappointmentexecutive suites. I was well prepared when I
for young pups who are rebuffed and sent downplaced the call. Then, I was transferred to the
to frolic with the rest of the pack, by the "Bullvoice mail of a person way down in the
Dog" (executive assistants) who guards the gate.organization. Calling executives is a good idea, but
When the assistant says, "The executive won'tan impossible place to schedule a sales call."
be interested in this sort of thing." Young pupsYou can schedule executive level sales calls
turn, put their tail between their legs and whimperconfidently if ... you know how to speak their
as they return to whence they came.language.
Can young pups, newbie sales professionals avoidThe words on the left side of the table position
this kind of disappointment? You bet they canyou as part of the pack. The words on the right
when, they learn the Top Dog Rules.side position you as an Alpha Dog in your business
Alpha dogs are well matched when sniffing aroundarena.
other Alpha dogs. They know the rules, respectEliminate Permission Based Words that
the boundaries, and if/when an alliance is mutuallyGet You the Boot.
beneficial they will make that alliance.Cultivate Alpha Based Words that
Alpha dogs and followers are mismatched. As theGet You Top Dog Appointments!
Alpha dog expects the follower to follow. And theMay I schedule on his calendar?
follower expects to behave as a follower.I'm calling to get on his calendar. When is best for
What the heck does this have to do with saleshim Tuesday or Thursday?
professionals who call on executives? Plenty!Can you tell me when to catch him in person?
Successful sales professionals know they mustWhat is the best time to catch him in person?
speak in "Top Dog" terms to gain their respect,Would you take a message?
be seen as a leader, and be seen as anotherHere's what I'm looking for ...(assistant will
Alpha dog. This posturing is done as the sales proautomatically take a message because of the
talks in Alpha dog terms. They know and use theauthority in your voice)
right words, the right language to gain admittanceCould you ask him when I may meet with him?
to the executives' suites. These words earn themTell me what looks good on your end, this week
the privilege of romping with the Top Dogs.or next?
These same successful sales pros never, everTake a long hard look at the cold calling script you
use the words followers are used to using. Youcurrently use. Replace all permission based words
know, those are "permission-based" words thatand phrases with words that position you as an
followers habitually use with leaders.Alpha in your industry. Remember, folks who
These savvy sales pros use the words Alphabelong at the top never ask for permission. Ever.
leaders use when communicating ideas andForward this article to friends--they'll thank you
evaluating possibilities.for it!
Phrases such as "May I," "Can I," "Would you," and